In an article titled “Business Architectures in the Public Sector: Experiences from Practice,” several authors discuss the common phenomenon currently being faced by many government organizations. They write, “A critical assessment of the internal processes in many government agencies reveals a substantial level of redundancy and rigidity, as well as a lack of modularity. Moreover, processes are usually organized in (often product-oriented) stovepipe systems. As a result, governments are unable to meet customer needs, coordinate their processes in a coherent manner or offer the transparency modern customers demand.
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