Improving Enterprise Architecture at a 911 Emergency Telecom Company

By Brenden Hyde

There are some services we rely on to “just work” when we need them. There are none more important to those in an emergency situation, than the 911 service. That said, we rarely stop to think about what makes this type of service function.

In this fascinating look at one such service provider, author Brenden Hyde applies the TOGAF framework to determine how the organization can be improved, covering all aspects of its operation from process and structure, to systems and infrastructure.